HealthConnection Business Policies

Orders are shipped from the nearest warehouse, usually within 1 business day. Please be sure to provide a UPS-recognized shipping address on all orders. Some items cannot ship to a P.O. Box. If there is a delay in shipping, or a question concerning your order, we will attempt to contact you by telephone, email or both. In order to avoid incorrect shipments, we will delay shipping your order until all questions are resolved.

Your receipt of an electronic (or any other form of) order confirmation does not necessarily signify acceptance of your order, nor is it a confirmation of our offer to sell products to you. We reserve the right to accept or decline your order at any time and for any reason, including but not limited to dollar amount or shipping destination. HealthConnection sells products to end user customers, and does not accept orders from dealers, exporters, wholesalers or other customers who intend to resell the products offered on our web site. Sales and shipments are currently limited to the United States, and must be paid for with U.S. currency.

Sales Tax:

We are required to collect sales tax on all orders shipped within the state of Ohio, and the on-line order system will estimate sales tax at 6.75%. Actual sales tax may vary based on the city or county to which the items are shipped. Customers outside of the state of Ohio shall be solely responsible for any sales tax or other taxes that may be imposed as a result of purchasing products from this web site.

Shipping:

A standard freight charge will be added to all orders up to $160.00. Orders totaling over $160.00 will be shipped free of charge (using ground transportation with a carrier chosen by us, and shipped within the continental United States).
If you require overnight delivery, special handling or if your purchase is to be shipped outside the continental United States, please contact us either by email or by calling (800) 838-8367. We will be happy to discuss your needs and advise you of the additional freight charges before the order is shipped.

Returns:

Most items can be exchanged or returned for a refund within 30 days after you receive them. The items must be unused and in their original packaging, and you must obtain a Return Authorization (RA) number. This number will help ensure you receive proper credit to your credit card. To obtain an RA Number, please call Customer Service at (800) 838-8367, and give them your order number, the item number you wish to return and the reason for the return or exchange. They will issue the RA Number and help you determine the best method for shipping your return. Unless the product shipped to you was different than the product you ordered, you will be responsible for paying the return freight. All items are subject to a 20% restocking fee plus all shipping cost incured during the processing of your order.

Unless the product shipped to you was different than the product you ordered, you will be responsible for paying the return freight. Items returned for credit are subject to a 20% restocking fee. No credit will be issued for shipping and handling charges. Items that were shipped as Freight Free will have the actual cost of shipping charged back on all returns.  The customer will be responsible for a 20% restock fee plus any and all cost to ship the order. 

EAR Poppers, Nebulizers Products, Erectile Dysfunction (VED) Products, CPAP Interfaces, and soiled items are not returnable.

Ear Poppers, Respiratory Nebulizer products including medication cups and batteries, Erectile Dysfunction Devices and products including tension rings are not returnable. A credit will be issued to your credit card when the item is received. In the case of a check or money order purchase, a check will be issued with 10 business days.

Warranty Returns or Shipping Damage:

We honor the warranties issued by the original equipment manufacturers. If a warranty claim becomes necessary or your order is damaged in shipping, please contact Customer Service at (800) 838-8367 to discuss the nature of the claim. Having the order number and approximate ship date will simplify the warranty claims process. Customer Service will issue an RA Number, help you determined the best method to return the item in question and make arrangements to have a replacement product shipped to you.

On-Line Price Match Guarantee:

If you see any of our products advertised on-line at a lower price, we will match that price. In order to qualify, the advertised item must be new (not used, rebuilt or refurbished), it must be an exact match to the item you wish to order from us, it must sold by an authorized dealer (not offered for auction), and you must be able to offer proof of the advertised price. In addition, you must call Customer Service at (800) 838-8367 to claim the price match. We reserve the right not to price match if the items do not meet these criteria.