Orders:

You can place an order in any one of three ways: 

•  Order online by using your Discover, Visa, Master Card or American Express card  & PayPal on our SSL secure order page.
   
•  Telephone your order to our Customer Service Department at (800) 838-8367 between the hours of 8:00 am and 5:00 pm, Monday through Friday, eastern time, and charge it to your Visa, Master Card or American Express. If you prefer to pay by check, we will wait 7 business days after receipt of payment before shipping your order. If you use a money order, we will ship the day it is received. (Please do not send cash through the mail!)
   
•  Fax your order to us toll-free at (800) 314-7650. Be sure to provide complete information including Item number(s), name, address and telephone number where you can be reached in the event there is a question while processing your order. 
  
  Orders are shipped from the nearest warehouse, usually within 1 business day. Please be sure to provide a UPS-recognized shipping address on all orders. We cannot ship serial numbered items to a P.O. Box. If there is a delay in shipping, or a question concerning your order, we will attempt to contact you by telephone, email or both. In order to avoid incorrect shipments, we will delay shipping your order until all questions are resolved. 
  
  Your receipt of an electronic order confirmation does not necessarily signify acceptance of your order, nor is it a confirmation of our offer to sell products to you. We reserve the right to accept or decline your order at any time and for any reason, including but not limited to dollar amount or shipping destination. HealthConnection sells products to end user customers, and also accepts orders from dealers, exporters, wholesalers or other customers who intend to resell the products offered on our web site. Sales and shipments are currently limited to the United States, and must be paid for with U.S. currency.
    

Sales Tax
We are required to collect sales tax on all orders shipped within the state of Ohio, and the on-line order system will estimate sales tax at 6.75%. Actual sales tax may vary based on the city or county to which the items are shipped. Customers outside of the state of Ohio shall be solely responsible for any sales tax or other taxes that may be imposed as a result of purchasing products from this web site.

Shipping Rates and Rules

Shipping rates for lower 48 states as of January 3, 2011
Rates are based on total dollar value of the order less any taxes.

$0.00 - $8.99  = $5.95
$9.00 - $19.99 = $7.95
$20.00 - $29.99 - $8.95
$30.00 - $69.99 = $11.95
$70.00 - $159.99 = $12.95
$160.00 + = FREE SHIPPING!

Standard freight charges range between $5.95 to $12.95 based on the total sale price per order. Orders totaling over $159.99 will be shipped freight free (using ground transportation with a carrier chosen by us, and shipped within the continental United States). Orders shipped to Hawaii or Alaska will require additional shipping charges. You will receive an email from customer service indicating the additional shipping charges.  These charges will be added to your credit card upon your approval prior to shipping your order.

All shipments are FOB Columbus, Ohio / Or factory of product manufacturer   

If you require overnight delivery, special handling or if your purchase is to be shipped outside the continental United States, please contact us either by email or by calling (800) 838-8367. We will be happy to discuss your needs and advise you of the additional freight charges before the order is shipped.

HealthConnection, Inc. is NOT responsible for order delivery for items shipped under special request.  Our standard method of shipping is either UPS ground or Priority Mail.  If you requested Next Day Air, 2nd Day Air or other special terms and your package arrives late you will still be responsible for the additional shipping charges.

Any refunds for late deliveries will be between you and the carrier.

HealthConnection, Inc. has no control over shipping companies, therefore, if we ship your package under special request and it does not arrive at the expected time, the freight carrier is responsible not HealthConnection and all additional fees will stand.

Returns Policy

Although we do our best to guide you to the correct product, we realize there will be times when the product you receive is the wrong size or simply is not right for you. If that is the case, the following procedures will make the return process simple for you.

Most items can be exchanged or returned within 30 days the invoice date. The items must be unused and in the original packaging, and you must obtain a Return Authorization (RA) number. No products will be accepted for return after 30 day of  invoice date.  This number will help ensure you receive proper credit to your credit card. To obtain an RA Number, please call Customer Service at (800) 838-8367, and give them your order number, the item number you wish to return and the reason for the return or exchange. They will issue the RA Number and help you determine the best method for shipping your return. Unless the product shipped to you was different than the product you ordered, you will be responsible for paying the return freight. Items returned for credit are subject to a 20% restocking fee. No credit will be issued for shipping and handling charges. Items that were shipped as Freight Free will have the actual cost of shipping charged back on all returns.  The customer will be responsible for a 20% restock fee plus any and all cost to ship the order. 

Nebulizers, Erectile Dysfunction Products, CPAP Interfaces, and soiled items are not returnable.

A credit will be issued to your credit card when the item is received. In the case of a check or money order purchase, a check will be issued with 10 business days.

Warranty Returns or Shipping Damage:
We honor the warranties issued by the original equipment manufacturers. If a warranty claim becomes necessary or your order is damaged in shipping, please contact Customer Service at (800) 838-8367 to discuss the nature of the claim. Having the order number and approximate ship date will simplify the warranty claims process. Customer Service will issue an RA Number, help you determined the best method to return the item in question and make arrangements to have a replacement product shipped to you.

On-Line Price Match Guarantee:
If you see any of our products advertised on-line at a lower price, we will match that price. To qualify, the advertised item must be new (not used, rebuilt or refurbished), it must be an exact match to the item you wish to order from us, it must sold by an authorized dealer. Items offered by auction sites such as eBay ® or Amazon ® or sites that are showing temporary discounts do not qualify. Match price includes the total cost with shipping charges. You must be able to offer proof of the advertised price along with the offers shipping cost by faxing a copy of the web page to us at 1-800-314-7650. In addition, you must call Customer Service at (800) 838-8367 to claim the price match. We reserve the right not to price match if the items do not meet these criteria.