How do I return an item?
Most items can be exchanged or returned for a refund within 30 days after you receive them. The items must be unused and in their original packaging, and you must obtain a Return Authorization (RA) number. This number will help ensure you receive proper credit to your credit card. To obtain an RA Number, please call Customer Service at (800) 838-8367 and give them your order number, the item number you wish to return and the reason for the return or exchange.
Unless the product shipped to you was different than the product you ordered, you will be responsible for paying the return freight. Items returned for credit are subject to a 20% restocking fee. No credit will be issued for shipping and handling charges. Items that were shipped as Freight Free will have the actual cost of shipping charged back on all returns. The customer will be responsible for a 20% restock fee plus any and all cost to ship the order.
EAR Poppers, Nebulizers Products, Erectile Dysfunction (VED) Products, CPAP Interfaces, and soiled items are not returnable.
Ear Poppers, Respiratory Nebulizer products including medication cups and batteries, Erectile Dysfunction Devices and products including tension rings are not returnable. A credit will be issued to your credit card when the item is received. In the case of a check or money order purchase, a check will be issued with 10 business days.
Warranty Returns or Shipping Damage:
We honor the warranties issued by the original equipment manufacturers. If a warranty claim becomes necessary or your order is damaged in shipping, please contact Customer Service at (800) 838-8367(800) 838-8367 to discuss the nature of the claim. Having the order number and approximate ship date will simplify the warranty claims process. Customer Service will issue an RA Number, help you determined the best method to return the item in question and make arrangements to have a replacement product shipped to you.
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